Frequently Asked Questions

Most Calgary homeowners benefit from a professional deep clean every 12 to 18 months, depending on lifestyle and environmental factors. Homes with pets, children, smokers, or heavy foot traffic may need carpet and upholstery cleaning every 6–12 months to maintain a fresh, healthy environment. Regular cleaning removes dust, allergens, and buildup that standard household methods can’t reach, helping your home look and feel clean year-round. Routine service also helps extend the life of your carpets and furniture while improving indoor air quality.

Big Ben Cleaning proudly serves Calgary and surrounding areas, including Airdrie, Cochrane, Chestermere, Okotoks, Banff, Canmore, Kananaskis, and the Foothills region. Whether you’re in the heart of downtown Calgary or a mountain community, our technicians provide prompt, professional service with the same high standards of care. We bring the expertise, equipment, and reliability you can count on across southern Alberta.

We’ve been Calgary’s trusted name in cleaning since 1987, offering over 35 years of experience and a reputation built on professionalism, reliability, and results. Our certified technicians use industrial-grade, truck-mounted equipment and safe, high-performance cleaning products. Unlike other companies, we provide before-and-after photos, transparent quotes, and a 100% satisfaction guarantee. From carpet and upholstery cleaning to duct and furnace service, we deliver exceptional results backed by decades of local trust.

Absolutely. Services like furnace and duct cleaning and dryer vent cleaning can improve airflow, reduce strain on your HVAC system, and help it run more efficiently. When your systems aren’t clogged with dust or lint, they use less energy to operate, which means lower monthly bills. Over time, this preventative maintenance also reduces costly repairs and extends the life of your equipment, providing long-term savings and improved comfort.

Regular cleaning removes visible dirt and dust but can’t reach deep-seated grime, bacteria, or allergens. Deep cleaning, performed by Big Ben Cleaning, uses professional-grade hot water extraction, rotary brushes, and high-suction vacuums to clean deep into fibers, ductwork, and grout lines. This process eliminates contaminants that household vacuums and sprays simply can’t reach. Deep cleaning is especially important for maintaining carpets, ducts, and upholstery in Calgary’s dusty, dry climate.

Yes — we provide free, no-obligation estimates for all Calgary cleaning services. You can call or request a quote online for carpet cleaning, duct and furnace service, tile and grout cleaning, or upholstery cleaning. Our team will evaluate your needs, explain our process, and provide clear, upfront pricing before we start. Transparency and honesty are part of what’s earned us our long-standing reputation for trust.

Drying time depends on the material, humidity, and airflow. In most Calgary homes:

• Carpets: 6–12 hours

• Upholstery: 4–8 hours

• Tile & Grout: 2–6 hours

• Duct & Dryer Vent Systems: Ready for immediate use

We use high-powered extraction systems to minimize drying time and prevent over-wetting. Opening windows, running fans, or using dehumidifiers can also help speed up the process.

Yes. We offer commercial carpet, upholstery, duct, and dryer vent cleaning for Calgary’s offices, retail stores, property managers, and industrial facilities. Our technicians are experienced in working around business hours, providing after-hours and weekend appointments to minimize disruptions. From large office towers to multi-unit buildings, we deliver consistent, high-quality cleaning that helps businesses maintain a professional, healthy environment.

To help us complete your cleaning efficiently:

• Clear personal items and clutter from the areas being serviced.

• Move lightweight furniture if possible.

• Ensure easy access to power outlets and water sources.

• Keep pets and children away from the work area for safety.

• Let our technicians know about any stains or delicate areas.

These simple steps help our team provide the most thorough, effective clean possible for your Calgary home or business.